Website Privacy Policy

Our Commitment

We are committed to safeguarding the privacy and security of the information we collect on our websites, and to your satisfaction as a customer. “We”, “us” and “AI/Bass” means American Innovations and its subsidiaries, including Bass Engineering. This statement explains our policies including what we collect and how that is used and protected. Please contact us if you have any questions or concerns about this policy.

Information We Collect (“Customer Data”)

We do not have direct relationships with, or collect information from, individual consumers, other than in their capacity as members of a commercial enterprise. AI/Bass does not provide services for consumer, personal, family or household purposes. The information we receive and collect is strictly related to our business customers and prospective business customers or website visitors who may be interested in learning more about our business. The information we receive may include personal financial information about our customers such as company name, employee name, contact information and credit card information (we’ll shorten all of that to “Customer Data” in this policy). We understand that such information is sensitive and we take appropriate steps to protect the confidentiality and security of such information in accordance with this Privacy Statement. AI/Bass may outsource or subcontract services like website hosting, credit card authorization (for example and credit card settlement (for example Chase Paymentech). We rely on our third party providers to help ensure the safety and security of your information.

Use of Customer Data

We only have access to and/or collect information that you voluntarily give us. We will use your information to process your orders and respond to you regarding the reason you contacted us. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you periodically to tell you about product/service offers.

When you browse our website, we may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data. When you submit a form, answer a questionnaire or contact us for information about our services or the company in general, we may store the inquiries and their contents. We collect, retain and use information only for specific business purposes, including to:

  • Respond to requests for information about our products and services
  • Open an account with us to place an order online
  • Provide customer support or respond to your inquiries
  • Administer the website or improve its performance
  • Comply with certain laws and regulations

Protection of Customer Data

AI/Bass, on its own and through its third party providers, has implemented various measures designed to ensure the security and confidentiality of Customer Data and protect against anticipated threats to such information. When you submit information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers in which we store personally identifiable information are kept in a secure environment. We review and enhance our security systems as necessary. You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website or at the end of this statement.


We may use "cookies" on our site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. By using this site you agree to the placement of cookies on your computer in accordance with the terms of this policy. Most browsers are initially set to accept cookies. You have the ability to disable cookies or modify how they are used, generally through changing your internet software browsing settings. If you do not wish to accept cookies from this site please either disable or modify them or refrain from using this site.

Third-Party Web Sites

We may create links to third-party Web sites. In addition, we may authorize third-parties to create links to our websites. AI/Bass not responsible for the content or privacy practices employed by third-party web sites nor do we control or warrant the products or services offered at third-party web sites.

Modifications & Inquiries

We reserve the right to change this Privacy Statement without notice at any time and from time to time, including as needed to comply with various rules and regulations. If you have a question or comment regarding this Privacy Statement, please contact:

American Innovations
Chief Compliance Officer
12211 Technology Blvd.
Austin, TX 78727

(Last modified December 2015)

Terms & Conditions | Privacy Policy | Shipping & Returns | 5944 Lou Galosy Way | Longview, TX 75605 | 903-759-1633